Assupol On-Call
Your valuable support service, whenever you need it.
When a life insured dies
- Transport of the deceased to the place of the funeral
- Transport of up to four family members to the funeral
- General information and guidance, by telephone
- General information on legal matters, by telephone
- instantDiscounts™
While a life insured lives
- Medical emergency support
- Information about medical matters
- HIV/Aids support
- Trauma counselling by telephone
- Tutor assistance to children
- Information about financial matters by telephone
To use this benefit, you must phone 0800 002 614 first, or any costs incurred will be for your own account.
When a life insured dies
When a life insured lives
Please Note
Some benefits are provided on the death of the life insured and only become available when the claim for the funeral benefit is approved.
All other benefits become available once the Assupol On-Call benefit starts. These services are provided by outsourced service-providers. A service is available as a benefit under your policy only if it is provided by them.
Assupol On-Call services are provided in South Africa. Certain services, including transport of a deceased life insured to the place of the funeral and medical assistance and trauma counselling by telephone are also provided in the neighbouring countries of Botswana, Lesotho, Mozambique, Namibia, Swaziland and Zimbabwe, if the person concerned travels there (but only below the 22° parallel).