How the claims process works
We understand that claiming a policy benefit may seem like a challenging process, particularly during a difficult time such as after the loss of a loved one.
With Assupol it’s simple.
Our Process
Step 1
Once a related life event happens, you can submit a claim on your policy.
Step 2
Choose your claim type on the website and submit your claim online or download the documents, email, or submit at the nearest Assupol branch.
Email: claimsregistration@assupol.co.za
Step 3
When all your documents are completed and submitted, you will get an SMS confirming receipt of your claim.
Step 4
- Your claim will be assessed and validated.
- A valid claim will be approved within 24 hours if all required documents have been submitted.
Note: You’ll be updated on the progress of your claim throughout the claims process.
Please note that all 2 Pot claims must be submitted via the Assupol Client Portal
Death Claim
The loss of a loved one is never an easy experience, which is why we have made claiming simple and painless. A valid funeral benefit is paid to you within 24 hours of receiving all claim documentation.
Cashback Claim
The Cashback benefit is claimed after three or four years of your active policy, depending on which policy you have taken out. A portion of your premium will be paid back to you. Once you qualify for a Cashback benefit, an SMS will be sent to you notifying you of this.
Withdrawals Claim
Withdrawals from the Assupol Savings policies can be made after the first five years of the policy’s start, depending which Savings product you have.
Maturity Claim
Claiming for maturity has never been easier. Once your policy has matured, you will receive a letter or an SMS informing you that your policy has matured.
Claim Notice
Assupol pays out millions of rands in policy benefits every month. We make every effort to pay these benefits as quickly as possible. Despite our best efforts, payments can sometimes be delayed if the policyholder doesn’t claim the benefits they are entitled to, or if we are unable to contact them. For that reason, we would advise you as an Assupol policyholder to contact us if your details change, for example, if you move to a new house.
We will always do our best to find policyholders, but by keeping your contact details up to date, you can help us make faster benefit payments.
In the case of government employees who are policyholders, government has agreed to help us pay such unclaimed benefits into the same bank accounts that their salaries are paid into. The bank account details will remain private.
If you have received a benefit payment and you are not sure why, please call us on 0861 235 664 and we will explain it to you.