Claims
Assupol understands that claiming a policy benefit may seem like a daunting process, particularly during a difficult time such as after the loss of a loved one.
That’s why we’ve made claiming a benefit as easy as possible. We will help you every step of the way so that you can benefit from the policy with the minimum of fuss and paperwork.
You have two easy options:
- Submit your claim online
- Download and complete the documents, or
- E-mail: claimsregistration@assupol.co.za
- Fax: 087 233 6300/7300
- Hand documentation in at nearest Assupol Branch Office
- For any other claim, please call us on 0861 235 664
How the claims process works
- When, a life event has occurred and you need to submit a claim on your Assupol Life policy.
- Select your Claims option:
- Your claim will be registered when all documentation is complete and submitted and you will get an SMS confirming receipt of your claim.
- Your claim will be assessed and validated.
- Your claim will be approved within 24 hrs if all required documents have been submitted.
- Note: You will be updated on the progress of your claim throughout the claims process.
Visit a Branch
Visit any of our nationwide branches where you will be assisted with your claim.
Don’t forget to take your claim documentation with you.
Claim notice
Assupol pays out millions of rands in policy benefits every month. We make every effort to pay these benefits as quickly as possible.
Despite our best efforts, payments can sometimes be delayed if the policyholder doesn’t claim the benefits they are entitled to, or if we are unable to contact them. For that reason, we would advise you as an Assupol policyholder to contact us if your details change – for example, if you move to a new house.
We will always do our best to find policyholders, but by keeping your contact details up to date, you can help us make faster benefit payments.
In the case of government employees who are policyholders, Government has agreed to help us pay such unclaimed benefits into the same bank accounts that their salaries are paid into. The bank account details will remain private.
If you have received a benefit payment and you are not sure why, please call us on 0861 235 664 and we will explain it to you.
