That’s why we’ve made claiming a benefit as easy as possible. We will help you every step of the way so that you can benefit from the policy with the minimum of fuss and paperwork.
You have two easy options:
How the claims process works
Visit any of our nationwide branches where you will be assisted with your claim.
Don’t forget to take your claim documentation with you.
Assupol pays out millions of rands in policy benefits every month. We make every effort to pay these benefits as quickly as possible.
Despite our best efforts, payments can sometimes be delayed if the policyholder doesn’t claim the benefits they are entitled to, or if we are unable to contact them. For that reason, we would advise you as an Assupol policyholder to contact us if your details change – for example, if you move to a new house.
We will always do our best to find policyholders, but by keeping your contact details up to date, you can help us make faster benefit payments.
In the case of government employees who are policyholders, Government has agreed to help us pay such unclaimed benefits into the same bank accounts that their salaries are paid into. The bank account details will remain private.
If you have received a benefit payment and you are not sure why, please call us on 0861 235 664 and we will explain it to you.