Claims
With Assupol, it’s easy to claim.
Assupol understands that claiming a policy benefit may seem like a daunting process, particularly during a difficult time such as after the loss of a loved one.
That’s why we’ve made claiming a benefit as easy as possible. We will help you every step of the way so that you can benefit from the policy with the minimum of fuss and paperwork.
What to do
- For a death, withdrawal, maturity or cashback claim, download and complete the correct claim form on this page and fax or e-mail it to us. You can also hand it in at any Assupol branch office.
- For any other claim, please call us on 0861 235 664.
- If you need any help, please contact us for assistance.
Please note
- By providing all the required documents and information without delays, you can help us to process your claim faster.
- We may ask for more documents and information and take other steps to help us finalise your claim.
Our Claim Forms
Claim notice
Assupol pays out millions of rands in policy benefits every month. We make every effort to pay these benefits as quickly as possible.
Despite our best efforts, payments can sometimes be delayed if the policyholder doesn’t claim the benefits they are entitled to, or if we are unable to contact them. For that reason, we would advise you as an Assupol policyholder to contact us if your details change – for example, if you move to a new house.
We will always do our best to find policyholders, but by keeping your contact details up to date, you can help us make faster benefit payments.
In the case of government employees who are policyholders, Government has agreed to help us pay such unclaimed benefits into the same bank accounts that their salaries are paid into. The bank account details will remain private.
If you have received a benefit payment and you are not sure why, please call us on 0861 235 664 and we will explain it to you.
