The loss of a loved one is never an easy situation to go through, which is why we have made claiming easy and painless. A valid funeral benefit is paid to you within 24 hours of receiving all claim documentation. We may require additional information, however, we will contact you and let you know what documents we need. In order to claim, please have your policy number, your basic information (name surname, ID number, contact details), the deceased’s details and your documents on hand. Once we have received your claim and all documents, you will receive an SMS acknowledging receipt with a tracking number. If you have any queries, please contact us on the below number or email address, alternately, please visit us at one of our branches and our staff will be happy to assist you.
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