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Death Claim

With Assupol, it’s easy to claim.

The loss of a loved one is never an easy situation to go through, which is why we have made claiming easy and painless. A valid funeral benefit is paid to you within 24 hours of receiving all claim documentation. We may require additional information, however, we will contact you and let you know what documents we need. In order to claim, please have your policy number, your basic information (name surname, ID number, contact details), the deceased’s details and your documents on hand. Once we have received your claim and all documents, you will receive an SMS acknowledging receipt with a tracking number. If you have any queries, please contact us on the below number or email address, alternately, please visit us at one of our branches and our staff will be happy to assist you.

Download Assupol Death claim form

Online Death Claim Form

Step 1
Claimant's Details
Step 2
Banking Details & On Call Plus
Step 3
Deceased Details
Step 4
Cause of death
Step 5
Funeral & Undertakers
Step 6
Uploads & Wrapping up

Step 1: Claimant's Details

Step 2: Banking Details & On Call Plus

Account type

Step 3: Deceased Details

Marital status

Step 4: Cause of Death


Step 5: Funeral & Undertakers


Step 6: Uploads & Wrapping up

  Claiming on behalf of a child
  I, the person claiming, declare

I have not withheld any information or documents that Assupol Life needs to consider and finalize this claim. This form has been completed fully and correctly. Everything in it is true, and I understand it and agree with it.

I authorize you, Assupol Life, to get from other persons and entities information and documents necessary and sufficient to consider and finalize this claim – among others, about the deceased’s medical treatment. You may get the information and documents from, among others, medical practitioners, hospitals, insurers, credit bureaus, previous and present employers, and any state department or official. I authorize all such other persons and entities to provide such information and documents to you. I confirm that the process for claiming benefits has been explained to me. I confirm I had access to the applicable product information.

If you need bereavement counselling, or assistance with the transport of the deceased, phone the 24-hour support line of Assupol On-Call: 0800 002 614. This support service is subject to contract provisions.

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