What to do if you are dissatisfied with the outcome

If the complaint has not been resolved to your satisfaction, you may refer it to the Complaint Manager to review your complaint.

Contact details of the Complaint Manager

fax    087 230 5669

e-mail   complaints@assupol.co.za

 

If you are still dissatisfied

If the Complaint Manager’s answer also does not satisfy you, you may send your complaint to the office of the Ombudsman for Long-term Insurance.

Ombudsman’s Central Helpline:

tel 0860 662837


Assupol complaint notice form

Complaint resolution procedure