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        Assuring you during this uncertain time

        Assuring you during this uncertain time

        11 May 2020

        Serving clients in uncertain times

        Our core purpose at Assupol is to serve those who serve and to ensure that we deliver on the promises we make our clients. 

        As one of the businesses considered to be offering an essential service during the Covid-19 pandemic, we continue to serve our clients, and pay all valid claims.–74% of valid funeral claims are paid within 4 hours. We have strongly relied on our digital capability to deliver client services:

        Our digital capability

        Our digital solutions are aimed at ensuring ease of access and use for our clients. Through the Assupol Client and Rewards Portal which can be accessed without data from on desktop and mobile devices, clients are able to:

        • Instantly view and access their policy information; 
        • Update their contact details; 
        • Access all letters and SMSes that we have sent to them; 
        • Request quotes for any of our products; 
        • Submit selected claims; and 
        • Access Assupol’s free Rewards programme which offer members much needed financial relief in the form of discounts of up to R1 250 on everyday essentials and groceries at Checkers and Shoprite stores.

        Continuous client services

        Our client services department will continue to serve clients throughout Covid-19. Please make contact in one of the below ways to get assistance: 

        SMS : “HELP” for free to 41366 and one of our client services personnel will call you back

        Email :

        Call centre : 086 1235 664

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