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        Find out how DebiCheck puts you in control

        Find out how DebiCheck puts you in control

        30 Apr 2021

        Pretoria

        Will the premiums for your new policy be paid by debit order? Consider DebiCheck.

        Debit order abuse has become a serious concern in South Africa, affecting many consumers who have fallen victim to fraudulent debit orders. DebiCheck is an initiative by the South African Reserve Bank (SARB), Payments Association of South Africa (PASA) and South African banks, to stop debit order abuse.


        What is DebiCheck?

        DebiCheck is a new type of debit order authorisation that gives payers the option to electronically accept or decline debit order mandates against their bank accounts. DebiCheck also ensures that all clients and service providers respect the terms of debit order agreements.


        What are the benefits of paying your premiums by DebiCheck?

        DebiCheck helps to protect both premium payers (like you) and service providers (like Assupol) against debit order abuse.

        • DebiCheck ensures that both you and the service provider respect the terms of debit order agreements.
        • As the premium payer, you authorise your new Assupol debit order once-off, before the premium is deducted from your bank account.
        • Authorisations for your Assupol policy can be done with your bank debit card or cheque card and PIN on a point of sale device, which is available at selected Assupol branches or with selected Assupol intermediaries.
        • You may also authorise your Assupol policy through any of the electronic options provided by your bank.
        • There is no extra cost for authorising DebiCheck debit orders.
        • DebiCheck does not affect your policy but it will ensure that your policy premiums are collected on time so that you and your family can enjoy uninterrupted cover and peace of mind.

         

        How you can accept or decline a DebiCheck mandate for your Assupol policy

        1. DebiCheck with a point of sale device using your bank card and PIN

        Your Assupol debit order can be authorised in person when you take out a new policy: either at selected Assupol branches or through the Assupol intermediary who helped you complete your policy application form if the intermediary has a point of sale device.

        Assupol uses handheld point of sale devices similar to what is used for card payments in retail stores. To authorise your Assupol policy premiums, use your bank card and key in your PIN. You can cancel this authorisation at any time with your bank.

         

        1. DebiCheck using one of the other options provided by your bank

        If you are not comfortable using your bank card and PIN on a point of sale device, or your preferred Assupol branch or Assupol intermediary is not equipped with a point of sale device, you may use any of the other ways your bank provides to authorise your new Assupol debit order. Depending on your bank, these may include:

        • Internet banking or mobile banking app
        • USSD number from your cell phone
        • ATM
        • Bank call centre
        • Bank branch

        If you did not authorise your DebiCheck mandate using your bank card and PIN, Assupol will notify your bank as soon as your policy application is accepted.  Your bank will then contact you to complete the DebiCheck authorisation using one of the channels listed above.  Please respond to the message from your bank as soon as you receive it.

        Assupol will use DebiCheck for all new debit orders on policies issued from 1 May 2021.

        For more information on DebiCheck, contact your bank or visit any Assupol branch or phone 0861 235 664.

        When does DebiCheck become effective?

        Assupol will use DebiCheck for all new debit orders on policies issued from 1 May 2021.

        Click here for the frequently asked questions

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