Assupol’s On-Call
Your valuable support service, whenever you need it.
When a life insured dies
- Transport of the deceased to the place of the funeral.
- Transport of up to four family members to the funeral.
- General information and guidance, by telephone.
- General information on legal matters, by telephone.
- instant Discounts™
While a life insured lives
- Medical emergency support.
- Information about medical matters.
- HIV/Aids support.
- Trauma counseling by telephone.
- Tutor assistance to children.
- Information about financial matters by telephone.
To use this benefit, you must phone 0800 002 614 first, or any costs incurred will be for your own account.
Did you know?
More than 500, 000 lives have been covered under On-Call Plus since 2014.
| Transport of the deceased to the place of the funeral – if it is more than 100 km from where he or she died | up to R20 000 per life insured |
| Transport of up to four family members (spouse and children) to the funeral – if it takes place more than 50 km from the deceased’s home town | up to 150 km from the home town. Up to R100 per family member, more than 150 km from the home town. Up to R500 per family member |
| General information and guidance | by telephone |
| General information and legal aspects | by telephone |
| Instant Discounts™ | booklet with discount coupons |
Medical emergency
| Assistance in crisis | by telephone |
| Ambulance transport to nearest, appropriate hospital | full cost paid |
| Transport of stranded dependants | full cost paid |
| Admission fee to hospital | up to R10 000 per life insured per year |
| In-hospital monitoring – inform of progress | by telephone |
| Transport of one visitor to patient in hospital after five days in hospital | up to R2 000 |
| Transport to hospital near home if patient hospitalised more than 100 km from home and has to stay in hospital five or more days | full cost paid |
| Information about medical matters | by telephone |
HIV/AIDS support
| Important information, councelling, referral to clinic | by telephone |
| Morning-after pill to prevent pregnancy | full cost paid |
| Anti-retroviral medication | full cost paid |
| Medication to prevent sexually-transmitted infections | full cost paid |
| Trauma councelling | by telephone |
| Tutor assistance to children | by telephone or email |
| Information about financial matters | by telephone |
Please note
Some benefits are provided on the death of the life insured and only become available when the claim for the funeral benefit is approved.
All other benefits become available once the Assupol On-Call benefit starts. These services are provided by outsourced service-providers. A service is available as a benefit under your policy only if it is provided by them.
Assupol On-Call services are provided in South Africa. Certain services, including transport of a deceased life insured to the place of the funeral and medical assistance and trauma counselling by telephone are also provided in the neighbouring countries of Botswana, Lesotho, Mozambique, Namibia, Swaziland and Zimbabwe, if the person concerned travels there (but only below the 22° parallel).
