Complete the form below or call us on

    0860 103 091

      Complete the form below or call us on

      0861 235 664

      instant Funeral™ Plan

      Get Covered in 10 minutes.


      Apply online now!

      Click the link below or call us on

      0861 103 091

      Update my details

      Complete the form below or call us on

      012 366 3700

        Assupol <em>On-Call</em>

        Assupol On-Call

        Your valuable support service, whenever you need it.

        When a life insured dies

        • Transport of the deceased to the place of the funeral
        • Transport of up to four family members to the funeral
        • General information and guidance, by telephone
        • General information on legal matters, by telephone
        • instant Discounts™


        While a life insured lives

        • Medical emergency support
        • Information about medical matters
        • HIV/Aids support
        • Trauma counselling by telephone
        • Tutor assistance to children
        • Information about financial matters by telephone

         

        To use this benefit, you must phone 0800 002 614 first, or any costs incurred will be for your own account.

        Download Brochure

        An Assupol call centre agent
        Query

        Did you know?

        More than 500, 000 lives have been covered under On-Call Plus since 2014.

        Transport of the deceased to the place of the funeral – if it is more than 100 km from where he or she died up to R20 000 per life insured
        Transport of up to four family members (spouse and children) to the funeral – if it takes place more than 50 km from the deceased’s home town up to 150 km from the home town. Up to R100 per family member,

        more than 150 km from the home town. Up to R500 per family member

        General information and guidance by telephone
        General information and legal aspects by telephone
        Instant Discounts™ booklet with discount coupons

        Medical emergency

        Assistance in crisis by telephone
        Ambulance transport to nearest, appropriate hospital full cost paid
        Transport of stranded dependants full cost paid
        Admission fee to hospital up to R10 000 per life insured per year
        In-hospital monitoring – inform of progress by telephone
        Transport of one visitor to patient in hospital after five days in hospital up to R2 000
        Transport to hospital near home if patient hospitalised more than 100 km from home and has to stay in hospital five or more days full cost paid
        Information about medical matters by telephone

         

        HIV/AIDS support

        Important information, councelling, referral to clinic by telephone
        Morning-after pill to prevent pregnancy full cost paid
        Anti-retroviral medication full cost paid
        Medication to prevent sexually-transmitted infections full cost paid
        Trauma councelling by telephone
        Tutor assistance to children by telephone or email
        Information about financial matters by telephone

        Please note
        Some benefits are provided on the death of the life insured and only become available when the claim for the funeral benefit is approved.

        All other benefits become available once the Assupol On-Call benefit starts. These services are provided by outsourced service-providers. A service is available as a benefit under your policy only if it is provided by them.

        Assupol On-Call services are provided in South Africa. Certain services, including transport of a deceased life insured to the place of the funeral and medical assistance and trauma counselling by telephone are also provided in the neighbouring countries of Botswana, Lesotho, Mozambique, Namibia, Swaziland and Zimbabwe, if the person concerned travels there (but only below the 22° parallel).

        Call Me
        Call me
        Claims
        Claims