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0861 235 664

instant Funeral™ Plan

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Assupol <em>On-Call</em>

Assupol On-Call

Your valuable support service, whenever you need it.

When a life insured dies

  • Transport of the deceased to the place of the funeral
  • Transport of up to four family members to the funeral
  • General information and guidance, by telephone
  • General information on legal matters, by telephone
  • instant Discounts™

While a life insured lives

  • Medical emergency support
  • Information about medical matters
  • HIV/Aids support
  • Trauma counselling by telephone
  • Tutor assistance to children
  • Information about financial matters by telephone


To use this benefit, you must phone 0800 002 614 first, or any costs incurred will be for your own account.

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An Assupol call centre agent

Did you know?

More than 500, 000 lives have been covered under On-Call Plus since 2014.

Transport of the deceased to the place of the funeral – if it is more than 100 km from where he or she diedup to R20 000 per life insured
Transport of up to four family members (spouse and children) to the funeral – if it takes place more than 50 km from the deceased’s home townup to 150 km from the home town. Up to R100 per family member,

more than 150 km from the home town. Up to R500 per family member

General information and guidanceby telephone
General information and legal aspectsby telephone
Instant Discounts™booklet with discount coupons

Medical emergency

Assistance in crisisby telephone
Ambulance transport to nearest, appropriate hospitalfull cost paid
Transport of stranded dependantsfull cost paid
Admission fee to hospitalup to R10 000 per life insured per year
In-hospital monitoring – inform of progressby telephone
Transport of one visitor to patient in hospital after five days in hospitalup to R2 000
Transport to hospital near home if patient hospitalised more than 100 km from home and has to stay in hospital five or more daysfull cost paid
Information about medical mattersby telephone


HIV/AIDS support

Important information, councelling, referral to clinicby telephone
Morning-after pill to prevent pregnancyfull cost paid
Anti-retroviral medicationfull cost paid
Medication to prevent sexually-transmitted infectionsfull cost paid
Trauma councellingby telephone
Tutor assistance to childrenby telephone or email
Information about financial mattersby telephone

Please note
Some benefits are provided on the death of the life insured and only become available when the claim for the funeral benefit is approved.

All other benefits become available once the Assupol On-Call benefit starts. These services are provided by outsourced service-providers. A service is available as a benefit under your policy only if it is provided by them.

Assupol On-Call services are provided in South Africa. Certain services, including transport of a deceased life insured to the place of the funeral and medical assistance and trauma counselling by telephone are also provided in the neighbouring countries of Botswana, Lesotho, Mozambique, Namibia, Swaziland and Zimbabwe, if the person concerned travels there (but only below the 22° parallel).

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