When a life insured dies
While a life insured lives
More than 500, 000 lives have been covered under On-Call Plus since 2014.
|Transport of the deceased to the place of the funeral – if it is more than 100 km from where he or she died||up to R20 000 per life insured|
|Transport of up to four family members (spouse and children) to the funeral – if it takes place more than 50 km from the deceased’s home town||up to 150 km from the home town. Up to R100 per family member,|
more than 150 km from the home town. Up to R500 per family member
|General information and guidance||by telephone|
|General information and legal aspects||by telephone|
|Instant Discounts™||booklet with discount coupons|
|Assistance in crisis||by telephone|
|Ambulance transport to nearest, appropriate hospital||full cost paid|
|Transport of stranded dependants||full cost paid|
|Admission fee to hospital||up to R10 000 per life insured per year|
|In-hospital monitoring – inform of progress||by telephone|
|Transport of one visitor to patient in hospital after five days in hospital||up to R2 000|
|Transport to hospital near home if patient hospitalised more than 100 km from home and has to stay in hospital five or more days||full cost paid|
|Information about medical matters||by telephone|
|Important information, councelling, referral to clinic||by telephone|
|Morning-after pill to prevent pregnancy||full cost paid|
|Anti-retroviral medication||full cost paid|
|Medication to prevent sexually-transmitted infections||full cost paid|
|Trauma councelling||by telephone|
|Tutor assistance to children||by telephone or email|
|Information about financial matters||by telephone|
Some benefits are provided on the death of the life insured and only become available when the claim for the funeral benefit is approved.
All other benefits become available once the Assupol On-Call benefit starts. These services are provided by outsourced service-providers. A service is available as a benefit under your policy only if it is provided by them.
Assupol On-Call services are provided in South Africa. Certain services, including transport of a deceased life insured to the place of the funeral and medical assistance and trauma counselling by telephone are also provided in the neighbouring countries of Botswana, Lesotho, Mozambique, Namibia, Swaziland and Zimbabwe, if the person concerned travels there (but only below the 22° parallel).