FAQs

Frequently Asked Questions

We understand that you may have some questions about insurance. We have compiled a list of frequently asked questions to help you get the information you need. If you have any other questions, please do not hesitate to contact us.

How do I join Assupol?

How do I claim?

Who do I contact with claim related queries?

How do I follow up on a claim

How do I cancel my policy?

Do you cover members over 80 years old?

How do I query incorrect deductions?

How can I make a payment?

Can I request a call back through SMS?

Where can I find a branch?

Where do I find my policy information?

How do I amend my policy or details?

How do I reinstate my policy?

How do I pay arrear premiums?

How do I cancel my policy?

I have a complaint

What is the Assupol Cashback Policy?

The Cashback benefit is claimed after three or four years of your active policy, depending on which policy you have taken out. A portion of your premiums will be paid back to you. Once you qualify for Cashback benefit, an SMS will be sent to you notifying you of this. Please click here to learn more: https://assupol.co.za/claims/cashback-claim/. Should you wish to add the Cashback benefit, please call Client Services on 0861 235 664 for assistance.

What is the Assupol Cornerstone Pensioner Plan?

Are their any jobs available at Assupol?